Research Article
BibTex RIS Cite

Su ürünleri işleme tesislerinde toplam kalite yönetimi üzerine ampirik bir çalışma

Year 2025, Volume: 42 Issue: 4, 278 - 286

Şennan Yücel , Tuçe Altin Yiğit , Gülşen Uzun Gören

Abstract

Bu araştırma, su ürünleri işleme tesislerindeki yönetici ve çalışanların toplam kalite yönetimi (TKY) uygulamalarını incelemeyi amaçlayan su ürünleri sektöründeki ilk ampirik çalışmadır. Kalite kavramı insanlık tarihinin çok eski dönemlerinden beri var olmakla birlikte, TKY olarak modern anlamını son elli yılda kazanmıştır. Bu bağlamda çalışmanın amacı, TKY'nin su ürünleri sektöründe uygulanmasını değerlendirmek ve işletmelerin rekabet gücü ve sürdürülebilirliği üzerindeki etkilerini ortaya koymaktır. Araştırmanın evrenini Su Ürünleri İşleme Tesislerinde görev yapan yönetici ve çalışanlar oluşturmaktadır. Araştırmada katılımcıların demografik ve sosyo-ekonomik durumları belirlenmiştir. Ayrıca verilerin analizinde boyut indirgeme yöntemi kullanılarak daha anlamlı ve özetlenmiş faktörler elde edilmesi amaçlanmıştır. Sahada uygulanan 26 değişken faktör analizi ile 6 (altı) faktöre indirgenmiştir. Bu faktörler toplam varyansın %70,724'ünü açıklamıştır. Çalışmanın bulgularının bu alandaki bilimsel literatüre önemli bir katkı sağlamasının yanı sıra daha ileri ve kapsamlı araştırmalara da zemin hazırlaması beklenmektedir.

Keywords

Toplam kalite bağlılık müşteri memnuniyeti çalışan memnuniyeti

References

  • Akçay, M. (2008). A field study on customer satisfaction on total quality management understanding in automotive services (Example of Denizli, Aydin, İzmir), M.Sc. Thesis, Pamukkale University, Türkiye.
  • Alexander, S.G. (2024, October 12). Total Quality Management (TQM), Techtarget. https://searchcio.techtarget.com/definition/Total-Quality-Management
  • Altın Yiğit, T. (2024). Empirical study on total quality management in features processing facilities, M.Sc. Thesis, Sinop University, Türkiye.
  • Awoku, R.Y. (2012). An empirical study on quality management practices, organization performance and suppliers' selection an southern minnesota manufacturing firms. M.Sc. Thesis, Minnesota State University, ABD.
  • Baş, T. (2013). Anket Nasıl Hazırlanır? (7th ed.). Seçkin Publishing, 263 s., Ankara.
  • Büyüköztürk, Ş. (2025). The Handbook of data analysis for social sciences (31th ed.). Ankara, Türkiye. Pegem Publications, 224.
  • Çiçek, A., & Erkan, O. (1996). Research and sampling methods in agricultural economics. Tokat, Gaziosmanpaşa University Faculty of Agriculture Publications, 12(6), 45-55.
  • Çiçek, A., Esengün, K., Akçay, Y. (1998). At the threshold of 21st century, entrepreneur factor in Turkish agriculture, Turkey 3rd Agricultural Economics Congress 7-9 October 1998, (pp. 35). Ankara, Türkiye: T.C. Ziraat Bank Culture Publication.
  • FAO (2023, August 14). Fishstat plus-universal software for Fishery Statistical Time Series. FAO. https://www.fao.org/fishery/en/statistics/software/fishstat
  • Fidanoğlu, A., & Değirmenci, B. (2019). The effect of total quality management practices on employee satisfaction and organizational commitment: Şanlıurfa metropolitan municipality. Balkan and Near Eastern Journal of Social Sciences, 5(3), 143-152.
  • Gitlow, H.S., Gitlow, S.J., Oppenhaim, A., & Oppenheim, R. (1989). Tools and methods for the improvement of quality (1st ed.). Boston, CRC Press, Edited by Richard D. Irwin, 624.
  • Hair, J.K., Black, W.C., Babin, B.J., & Anderson, R.E. (2009). Multivariate data analysis (7th ed.). UK: Pearson, 816.
  • Kaiser, H.F. & Rice, J. (1974). Little Jiffy, Mark IV. Educational and Psychological Measurement 34(1), 111 117. https://doi.org/10.1177/001316447403400115
  • Kaya, A., & Şahin, M. (2022). The effect of total quality manegement practices on organizational performance in higher education institutions, Journal of Management Theory and Research, 3(2), 113-128.
  • Karademir, M., & Arat, M.E. (2014). The problems faced in fishery cooperatives and solution suggestions: The case of İstanbul. Marmara University Oneri Journal, 11(41), 133 156. https://doi.org/10.14783/od.v11i41.5000011409
  • Koçel, T. (2018). Business Management (17th Ed.). İstanbul, Beta Printing Publishing Distribution Inc.
  • Küçük, O. (2004). Standardization and quality: ISO 9000: 2000 quality assurance systems quality manual application and sample occupational standard. 1st edition, Türkiye, Seçkin publishing, 208.
  • Ladrat, C., Verrez-Bagnis, V., Noel, J., & Fleurence, J. (2003). In vitro proteolysis of myofibrillar and sarcoplasmic proteins of white muscle of sea bass (Dicentrarchus labrax L.): effects of cathepsins B, D and L. Food Chemistry, 81(4), 517 525. https://doi.org/10.1016/S0308 8146(02)00481-8
  • Lüleci, M. (2018). Sağlık işletmeleri ve toplam kalite uygulamalarının hastane personeli performansına etkisi, bir vakıf üniversitesi örneği, M.Sc. Thesis, Ufuk University, Türkiye.
  • Olatunde, O.O., & Benjakul, S. (2018). Nonthermal processes for shelf-life extension of seafoods: A revisit, Comprehensive Reviews in Food Science and Food Safety, 17(4), 892-904. https://doi.org/10.1111/1541-4337.12354
  • Olatunde, O.O., Shiekh, K.A., & Benjakul, S. (2021). Pros and cons of cold plasma technology as an alternative non-thermal processing technology in seafood industry, Trends in Food Science & Technology, 111(1) 617-627. https://doi.org/10.1016/j.tifs.2021.03.026
  • Özdamar, K. (2013). Statistical data analysis with package programs I-II (Revised 9th Ed.). Nisan Publishing House, 569-493.
  • Pankaj, S.K., Wan, Z., & Keener, K.M. (2018). Effects of cold plasma on food quality: A review. Foods, 7(1), 4. https://doi.org/10.3390/foods7010004
  • Sağlam, F.T. (2017). General structure and operation of fish processing plants in Istanbul Province. M.Sc. Thesis, Namık Kemal University, Türkiye, 133.
  • Sadıkoğlu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey, Advances in Decision Sciences, 2, 1-17.
  • Sahney, S., Banwet, D.K., & Karunes, S. (2004). Conceptualizing total quality management in higher education, The TQM Magazine, 16(2), 145-159. https://doi.org/10.1108/09544780410523044
  • Saruhan, Ş.C., & Özdemirci, A. (2011). Philosophy and Methodology of Science. İstanbul, Beta Publishing, 425.
  • Scherer, R.F., David, C.L., Frank, A.W., & Janet, S.A. (1988). Dimensionality of coping: factor stability using the ways of coping questionnaire. Psychological Reports, 62(3), 763 770. https://doi.org/10.2466/pr0.1988.62.3.763
  • Tan, W.K., Husin, Z., Yasruddin, M.L., & İsmail M.A.H. (2023). Recent technology for food and beverage quality assessment: A review. Journal of Food Science and Technology, 60(6), 1681–94. https://doi.org/10.1007/s13197-022-05439-8
  • Thompson, B. (2004). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Januray 1, Washington, American Psychological Association, https://doi.org/10.1037/10694-000
  • Uzan, Ş., (2012). Toplam kalite yönetiminin hizmet sektöründe uygulanabilirliği. M.Sc. Thesis, Marmara University, Türkiye.
  • Vasconcelos, H., De Almeida, J.M.M.M., Matias, A., Saraiva, C, Jorge, P.A.S., & Coelho. L.C.C. (2021). Detection of biogenic amines in several foods with different sample treatments: An overview. Trends in Food Science & Technology, 113, 86–96. https://doi.org/10.1016/j.tifs.2021.04.043
  • Verma, M.K. (2014). Importance of leadership in total quality management. In Chandra Satpathy, K., Behari Biswas, N. (Eds.), Vistas of Education, 1st edition, 6, 61-77.
  • Wilkinson, A., Redman, T., Snape, E., & Marchington, M. (1998). Managing with Total Quality Management. Theory and Practice, HongKong, McMillan Business, 1-10.

An empirical study on total quality management in aquaculture processing plants

Year 2025, Volume: 42 Issue: 4, 278 - 286

Şennan Yücel , Tuçe Altin Yiğit , Gülşen Uzun Gören

Abstract

This research is the first empirical study in the aquaculture sector that aims to examine the total quality management (TQM) practices of managers and employees in aquaculture processing plants. Although the concept of quality has existed since ancient times in human history, it has gained its modern meaning as TQM in the last fifty years. In this context, the aim of the study is to evaluate the implementation of TQM in the aquaculture sector and to reveal its effects on the competitiveness and sustainability of enterprises. The population of the research consists of managers and employees working in Aquaculture Processing Plants. In the research, demographic and socio-economic status of the participants were determined. In addition, in the analysis of the data, it was aimed to obtain more meaningful and summarised factors by using the dimension reduction method. The 26 variables applied in the field were reduced to 6 (six) factors by factor analysis. These factors explained 70.724% of the total variance. The findings of the study are expected to provide a significant contribution to the scientific literature in this field as well as preparing the ground for further and comprehensive research.

Keywords

Total quality affiliation customer satisfaction employee satisfaction

Ethical Statement

No specific ethical approval was required for this study.

Supporting Institution

No financial support was received.

References

  • Akçay, M. (2008). A field study on customer satisfaction on total quality management understanding in automotive services (Example of Denizli, Aydin, İzmir), M.Sc. Thesis, Pamukkale University, Türkiye.
  • Alexander, S.G. (2024, October 12). Total Quality Management (TQM), Techtarget. https://searchcio.techtarget.com/definition/Total-Quality-Management
  • Altın Yiğit, T. (2024). Empirical study on total quality management in features processing facilities, M.Sc. Thesis, Sinop University, Türkiye.
  • Awoku, R.Y. (2012). An empirical study on quality management practices, organization performance and suppliers' selection an southern minnesota manufacturing firms. M.Sc. Thesis, Minnesota State University, ABD.
  • Baş, T. (2013). Anket Nasıl Hazırlanır? (7th ed.). Seçkin Publishing, 263 s., Ankara.
  • Büyüköztürk, Ş. (2025). The Handbook of data analysis for social sciences (31th ed.). Ankara, Türkiye. Pegem Publications, 224.
  • Çiçek, A., & Erkan, O. (1996). Research and sampling methods in agricultural economics. Tokat, Gaziosmanpaşa University Faculty of Agriculture Publications, 12(6), 45-55.
  • Çiçek, A., Esengün, K., Akçay, Y. (1998). At the threshold of 21st century, entrepreneur factor in Turkish agriculture, Turkey 3rd Agricultural Economics Congress 7-9 October 1998, (pp. 35). Ankara, Türkiye: T.C. Ziraat Bank Culture Publication.
  • FAO (2023, August 14). Fishstat plus-universal software for Fishery Statistical Time Series. FAO. https://www.fao.org/fishery/en/statistics/software/fishstat
  • Fidanoğlu, A., & Değirmenci, B. (2019). The effect of total quality management practices on employee satisfaction and organizational commitment: Şanlıurfa metropolitan municipality. Balkan and Near Eastern Journal of Social Sciences, 5(3), 143-152.
  • Gitlow, H.S., Gitlow, S.J., Oppenhaim, A., & Oppenheim, R. (1989). Tools and methods for the improvement of quality (1st ed.). Boston, CRC Press, Edited by Richard D. Irwin, 624.
  • Hair, J.K., Black, W.C., Babin, B.J., & Anderson, R.E. (2009). Multivariate data analysis (7th ed.). UK: Pearson, 816.
  • Kaiser, H.F. & Rice, J. (1974). Little Jiffy, Mark IV. Educational and Psychological Measurement 34(1), 111 117. https://doi.org/10.1177/001316447403400115
  • Kaya, A., & Şahin, M. (2022). The effect of total quality manegement practices on organizational performance in higher education institutions, Journal of Management Theory and Research, 3(2), 113-128.
  • Karademir, M., & Arat, M.E. (2014). The problems faced in fishery cooperatives and solution suggestions: The case of İstanbul. Marmara University Oneri Journal, 11(41), 133 156. https://doi.org/10.14783/od.v11i41.5000011409
  • Koçel, T. (2018). Business Management (17th Ed.). İstanbul, Beta Printing Publishing Distribution Inc.
  • Küçük, O. (2004). Standardization and quality: ISO 9000: 2000 quality assurance systems quality manual application and sample occupational standard. 1st edition, Türkiye, Seçkin publishing, 208.
  • Ladrat, C., Verrez-Bagnis, V., Noel, J., & Fleurence, J. (2003). In vitro proteolysis of myofibrillar and sarcoplasmic proteins of white muscle of sea bass (Dicentrarchus labrax L.): effects of cathepsins B, D and L. Food Chemistry, 81(4), 517 525. https://doi.org/10.1016/S0308 8146(02)00481-8
  • Lüleci, M. (2018). Sağlık işletmeleri ve toplam kalite uygulamalarının hastane personeli performansına etkisi, bir vakıf üniversitesi örneği, M.Sc. Thesis, Ufuk University, Türkiye.
  • Olatunde, O.O., & Benjakul, S. (2018). Nonthermal processes for shelf-life extension of seafoods: A revisit, Comprehensive Reviews in Food Science and Food Safety, 17(4), 892-904. https://doi.org/10.1111/1541-4337.12354
  • Olatunde, O.O., Shiekh, K.A., & Benjakul, S. (2021). Pros and cons of cold plasma technology as an alternative non-thermal processing technology in seafood industry, Trends in Food Science & Technology, 111(1) 617-627. https://doi.org/10.1016/j.tifs.2021.03.026
  • Özdamar, K. (2013). Statistical data analysis with package programs I-II (Revised 9th Ed.). Nisan Publishing House, 569-493.
  • Pankaj, S.K., Wan, Z., & Keener, K.M. (2018). Effects of cold plasma on food quality: A review. Foods, 7(1), 4. https://doi.org/10.3390/foods7010004
  • Sağlam, F.T. (2017). General structure and operation of fish processing plants in Istanbul Province. M.Sc. Thesis, Namık Kemal University, Türkiye, 133.
  • Sadıkoğlu, E., & Olcay, H. (2014). The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey, Advances in Decision Sciences, 2, 1-17.
  • Sahney, S., Banwet, D.K., & Karunes, S. (2004). Conceptualizing total quality management in higher education, The TQM Magazine, 16(2), 145-159. https://doi.org/10.1108/09544780410523044
  • Saruhan, Ş.C., & Özdemirci, A. (2011). Philosophy and Methodology of Science. İstanbul, Beta Publishing, 425.
  • Scherer, R.F., David, C.L., Frank, A.W., & Janet, S.A. (1988). Dimensionality of coping: factor stability using the ways of coping questionnaire. Psychological Reports, 62(3), 763 770. https://doi.org/10.2466/pr0.1988.62.3.763
  • Tan, W.K., Husin, Z., Yasruddin, M.L., & İsmail M.A.H. (2023). Recent technology for food and beverage quality assessment: A review. Journal of Food Science and Technology, 60(6), 1681–94. https://doi.org/10.1007/s13197-022-05439-8
  • Thompson, B. (2004). Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications. Januray 1, Washington, American Psychological Association, https://doi.org/10.1037/10694-000
  • Uzan, Ş., (2012). Toplam kalite yönetiminin hizmet sektöründe uygulanabilirliği. M.Sc. Thesis, Marmara University, Türkiye.
  • Vasconcelos, H., De Almeida, J.M.M.M., Matias, A., Saraiva, C, Jorge, P.A.S., & Coelho. L.C.C. (2021). Detection of biogenic amines in several foods with different sample treatments: An overview. Trends in Food Science & Technology, 113, 86–96. https://doi.org/10.1016/j.tifs.2021.04.043
  • Verma, M.K. (2014). Importance of leadership in total quality management. In Chandra Satpathy, K., Behari Biswas, N. (Eds.), Vistas of Education, 1st edition, 6, 61-77.
  • Wilkinson, A., Redman, T., Snape, E., & Marchington, M. (1998). Managing with Total Quality Management. Theory and Practice, HongKong, McMillan Business, 1-10.
There are 34 citations in total.

Details

Primary Language English
Subjects Pisciculture
Journal Section Research Article
Authors

Şennan Yücel 0000-0002-0522-9846

Tuçe Altin Yiğit 0000-0001-7994-4300

Gülşen Uzun Gören 0000-0001-9109-2921

Early Pub Date December 1, 2025
Publication Date December 3, 2025
Submission Date July 4, 2025
Acceptance Date August 18, 2025
Published in Issue Year 2025 Volume: 42 Issue: 4

Cite

APA Yücel, Ş., Altin Yiğit, T., & Uzun Gören, G. (2025). An empirical study on total quality management in aquaculture processing plants. Ege Journal of Fisheries and Aquatic Sciences, 42(4), 278-286.