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Çalışanların Duygusal Emek Davranışlarının Tükenmişliğe Etkisi: Benlik Saygısının Düzenleyici Rolü

Year 2024, Volume: 22 Issue: 52, 629 - 655, 20.03.2024

Muhammet Ali Çelebi Cihan Bilen

https://doi.org/10.35408/comuybd.1414914

Abstract

Mevcut çalışmada çalışanların duygusal emek davranışlarının tükenmişliğe etkisi ve benlik saygısının bu süreçteki rolü araştırılmıştır. Çalışmanın örneklemini, Şanlıurfa’da, bir kamu hastanesinde çalışan 272 sağlık personeli oluşturmaktadır. Çalışmada nicel araştırma yöntemlerinden anket tekniği kullanılmıştır. Araştırmada veri toplama araçları olarak, Duygusal Emek Ölçeği (Diefendorff vd., 2005), Tükenmişlik Ölçeği (Schaufeli ve Salanova, 2007) ve Benlik Saygısı Ölçeği (Rosenberg, 1965) kullanılmıştır. Araştırma hipotezlerinin testi için yapısal eşitlik modelleri kurulmuştur. Hipotez test sonuçlarında yüzeysel rol yapmanın, duyarsızlaşmayı ve yetersizliği pozitif, yeterliliği ise negatif etkilediği bulgularına ulaşılmıştır. Doğal duyguların duyarsızlaşmayı ve yetersizliği negatif, yeterliliği ise pozitif etkilediği tespit edilmiştir. Benlik saygısının duyarsızlaşmayı ve yetersizliği negatif, yeterliliği ise pozitif etkilediği bulgularına ulaşılmıştır. Düşük, orta ve yüksek benlik saygısının düzenleyici rolünü tespit etmek amacıyla Hayes Process makro eklentisi (Model 1) kullanılmıştır. Yüzeysel rol yapma ve yetersizlik arasındaki etkide, benlik saygısının farklı seviyelerinin (düşük, orta, yüksek) düzenleyici rolü bulunmuştur. Doğal duygular ve yeterlilik arasındaki etki de benlik saygısının farklı seviyelerinin düzenleyici rolü bulunmuştur. Araştırmadan elde edilen bulgular neticesinde, sağlık kuruluşlarında çalışanların mesai saati içerisinde göstermiş oldukları hasta ve hasta yakınlarıyla ilgili duygusal emek davranışlarının zamanla tükenmişliğe etkilediği sonucuna ulaşılmıştır. Bu etkide yüksek benlik saygısı düzeyine sahip sağlık çalışanlarının, diğer benlik saygısı düşük çalışanlara göre daha az tükenmişlik hissi yaşadıkları tespit edilmiştir. Elde edilen sonuçlar, Kaynakların Korunması Teorisi ve literatür kapsamında tartışılmıştır.

Keywords

Duygusal Emek Tükenmişlik Benlik Saygısı

References

  • Adams, S.G. ve Gullotta T. (1989). Adolescent life experiences, New York: Brooks Cole Publishing Company.
  • Ashforth, B. E. ve Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1): 88-115.
  • Badolamenti, S., Biagioli, V., Zaghini, F., Caruso, R. ve Sili, A. (2018). Development and validation of emotional labour in nursing scale in Italy. La Medicina Del Lavoro, 109(6): 444.
  • Balducci, C., Avanzi, L. ve Fraccaroli, F. (2014). Emotional demands as a risk factor for mental distress among nurses. La Medicina Del Lavoro, 105(2): 100-108.
  • Barlett, J.E., Körtlik, J.W. ve Higgins, C.C. (2001). Organizational research: Determining appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1): 43-50.
  • Bartram, T. Casimir, G., Djurkovic, N., Leggat, S. G. ve Stanton, P. (2012). Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses. Journal of Advanced Nursing, 68(7): 1567-1578.
  • Basım, H. N. ve Beğenirbaş, M., (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Celal Bayar Üniversitesi İ.İ.B.F. Yönetim ve Ekonomi Dergisi, 19(1): 77-90.
  • Basım, H. N. ve Şeşen, H. (2006). Mesleki tükenmişlikte bazı demografik değişkenlerin etkisi: Kamuda bir araştırma. Ege Akademik Bakış Dergisi, 6 (2): 15-23.
  • Bono, J. E. ve Vey, M. A. (2005). 12 Toward understanding emotional management at work: A quantitative review of emotional labor research. Emotions in Organizational Behavior: 213-233.
  • Brislin, R. W. (1986). The wording and translation of research instruments. In J. W. Lonner, W. J. ve Berry (Ed.), Field Methods in Cross-Cultural Research (pp. 137–164). SAGE Publications, Inc.
  • Brotheridge, C. M. ve Lee, R. T. (2003). Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76(3): 365-379.
  • Cheung, F. Y. L. ve Tang, C. S. K. (2009). The influence of emotional intelligence and affectivity an emotional labor strategies at work. Journal of Individual Differences, 30(2): 75-86.
  • Cherniss, C. (1980). Professional burnout in human service organizations. New York: Praeger, 1980.
  • Çağlıyan, Y. (2007). Tükenmişlik sendromu ve iş doyumuna etkisi (Devlet ve vakıf üniversitelerindeki akademisyenlere yönelik alan araştırması. (Yayımlanmamış Yüksek Lisans Tezi). Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü), Kocaeli.
  • Chang, M. L. (2013). Toward a theoretical model to understand teacher emotions and teacher burnout in the context of student misbehavior: Appraisal, regulation and coping. Motivation and Emotion, 37: 799-817.
  • Çuhadaroğlu, F. (1986). Adolesanlarda benlik saygısı (Yayınlanmamış Tıpta Uzmanlık Tezi). Hacettepe Üniversitesi Tıp Fakültesi, Ankara.
  • Çukur, C. S. (2009). The development of the teacher emotional labor scale (TELS): Validity and reliability. Educational sciences: Theory and Practice, 9(2): 559-574.
  • Diefendoref, J.M., Croyle, M.H. ve R.H. Grosserand (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66: 339-357.
  • Diefendorff, J. M. ve Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24(8): 945-959.
  • Erickson, R. J. ve Grove, W. J. (2008). Emotional labor and health care. Sociology Compass, 2(2): 704-733. Erickson, R. J. ve Ritter, C. (2001). Emotional labor, burnout, and inauthenticity: Does gender matter? Social Psychology Quarterly, 146-163.
  • Fernández Guzmán, I., Fernández Márquez, M., Rabadán Anta, R., Navalón Vila, C. ve Martínez Espejo, M. (2012). Existe el Síndrome de Burnout en los Profesionales dela Salud de las Unidades de Hemodiálisis de la Región de Murcia? Enfermería Nefrológica, 15(1): 07-13.
  • Freudenberger, H. J. (1974). Staff burn‐out. Journal of Social Issues, 30(1): 159-165.
  • George, D. ve Mallery, P. (2019). IBM SPSS statistics 26 step by step: A simple guide and reference (16th ed.). Routledge. https://doi.org/10.4324/9780429056765
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1): 95.
  • Grandey, A. (2003). When the show must go on: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46: 86-96.
  • Gursoy, D., Boylu, Y. ve Avcı, U., (2011). Identifying the complex relationships among emotional labor and its correlates. International Journal of Hospitality Management, 30: 783-794.
  • Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford publications.
  • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3): 513.
  • Hochschild, A. R. (2022). The managed heart. In working in America (pp. 40-48). Routledge.
  • Hochschild, A. (2003). The managed heart: Commercialization of human feeling. Berkeley Ca: University of California Press.
  • Humphrey, R. H., Pollack, J. M. ve Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2). 151-168.
  • Humphrey, R. H., Ashforth, B. E., ve Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36(6): 749-769.
  • Humphrey, N. M. (2023). Emotional labor and employee outcomes: A meta‐analysis. Public Administration, 101(2): 422-446.
  • Hu, L.-t. ve Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4):424-453.
  • Hu, H.H.S., Hu, H.Y. ve King, B. (2017). Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor. International Journal of Contemporary Hospitality Management, 29(7): 1793-1813.
  • Kaplan, N. ve Acar, O. K. (2023). Duygusal emek ve tükenmişlik: Hekimler üzerine nitel bir araştırma. İşletme Araştırmaları Dergisi, 15(3): 1647-1664.
  • Kernis, M. H. (2003). Toward a conceptualization of optimal self-esteem. Psychological Inquiry, 14(1): 1-26. Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. Journal International of Hospitality Management, 27: 151-161.
  • Kraft, U. (2006). Burned out. Scientific American Mind, 17(3): 28-33.
  • Lam, W. ve Chen, Z. (2012). When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory. International Journal of Hospitality Management, 31(1): 3-11.
  • Lee, Y. H. ve Chelladurai, P. (2016). Affectivity, emotional labor, emotional exhaustion, and emotional intelligence in coaching. Journal of Applied Sport Psychology, 28(2): 170-184.
  • Lee, L. ve Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management, 31(7): 2808-2826.
  • Leary, M. R. (1996). Self-Presentation: Impression management and interpersonal behavior. Boulder, CO: Westview.
  • Leary, M. R. (1999). Making sense of self-esteem. Current Directions in Psychological Science, 8(1): 32-35.
  • Leiter, M. P., Maslach, C. ve Frame, K. (2014). Burnout. The Encyclopedia of Clinical Psychology, 1-7.
  • Liu, Y., Prati, L. M., Perrewe, P. L. ve Ferris, G. R. (2008). The relationship between emotional resources and emotional labor: An exploratory study. Journal of Applied Social Psychology, 38(10): 2410-2439.
  • Liu, Y. ve Yang, J. (2006). Mechanisms linking climate for service and customer outcomes: The role of emotion. Journal of Foodservice Business Research, 9: 127–150.
  • Maslach, C., Schaufeli, W. B. ve Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1): 397-422.
  • Maslach, C. (2006). Understanding job burnout. Stress and quality of working life: Current Perspectives in Occupational Health, 37-51.
  • Mastracci, S. H. ve Adams, I. T. (2020). It's not cynicism, it’s emotional labor: Examining surface acting and use-of-force with evidence from the US. International Journal of Law, Crime and Justice, 61:100358.
  • Molero Jurado, M. D. M., Pérez-Fuentes, M. D. C., Gázquez Linares, J. J. ve Barragán Martín, A. B. (2018). Burnout in health professionals according to their self-esteem, social support and empathy profile. Frontiers in Psychology, 9: 424.
  • Morris, A. J. ve Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Journal, 21: 989-1010.
  • Navarro-González, D., Ayechu-Díaz, A. ve Huarte-Labiano, I. (2015). Prevalencia del Síndrome del Burnout y Factores Asociados a Dicho Síndrome en los Profesionales Sanitarios de Atención Primaria. Semergen-Medicina de Familia, 41(4): 191-198.
  • Rosenberg, M. (1965). Rosenberg self-esteem scale. Journal of Religion and Health.
  • Salvagioni, D. A. J., Melanda, F. N., Mesas, A. E., González, A. D., Gabani, F. L. ve Andrade, S. M. D. (2017). Physical, psychological and occupational consequences of job burnout: A systematic review of prospective studies. PloS One, 12(10): e0185781.
  • Schaufeli, W. B. ve Salanova, M. (2007). Efficacy or inefficacy, that's the question: Burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2): 177-196.
  • Smith, P. (1992). The Emotional Labour of Nursing. London, UK: Macmillan Press.
  • Theodosius, C., Koulouglioti, C., Kersten, P. ve Rosten, C. (2021). Collegial surface acting emotional labour, burnout and intention to leave in novice and pre‐retirement nurses in the United Kingdom: A cross‐sectional study. Nursing Open, 8(1): 463-472.
  • Schaufeli, W. B. ve Salanova, M. (2007). Efficacy or inefficacy, that’s the question: burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2): 177-196.
  • Wharton, A. S. (2009). The sociology of emotional labor. Annual Review of Sociology, 35: 147-165.
  • Yin, H., Huang, S. ve Chen, G. (2019). The relationships between teachers’ emotional labor and their burnout and satisfaction: A meta-analytic review. Educational Research Review, 28: 100283.
  • Zhan, Y., Wang, M. ve Shi, J. (2016). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, 69(3): 525-557.
  • Zeigler-Hill, V. (2013). Self-esteem. Psychology Press. London, England

The Effect of Employees' Emotional Labor on Burnout: The Moderator Role of Self-Esteem

Year 2024, Volume: 22 Issue: 52, 629 - 655, 20.03.2024

Muhammet Ali Çelebi Cihan Bilen

https://doi.org/10.35408/comuybd.1414914

Abstract

In the current study, the impact of employees' emotional labor behaviors on burnout and the role of self-esteem in this process have been investigated. The study's sample comprises 272 healthcare professionals working in a public hospital in Şanlıurfa. The survey technique, a quantitative research method, was utilized. The data collection instruments for the study included the Emotional Labor Scale (Diefendorff et al., 2005), Burnout Scale (Schaufeli and Salanova, 2007), and Self-Esteem Scale (Rosenberg, 1965). Structural equation models were constructed to test the research hypotheses. In the hypothesis test results, it was found that surface acting positively affects depersonalization and inefficacy, and negatively affects efficacy. It has been determined that naturally felt emotions negatively affect depersonalization and inefficacy, and positively affect efficacy. It was found that self-esteem negatively affects depersonalization with inefficacy and positively affects efficacy. To identify the moderating role of low, moderate, and high self-esteem levels, the Hayes Process macro extension (Model 1) was employed. It was found that self-esteem at different levels (low, moderate, high) played a moderating role in the relationship between surface acting and inefficacy. Additionally, the moderating role of self-esteem at different levels was identified in the effect between naturally felt emotions and efficacy. As a result of the study, it was concluded that the emotional labor behaviors of healthcare workers during working hours regarding patients and their relatives affect burnout over time. In this influence, healthcare workers with high self-esteem levels experienced less burnout compared to those with low self-esteem levels. The results obtained were discussed within the framework of the Conservation of Resources Theory and the literature.

Keywords

Emotional Labor Burnout Self-Esteem

References

  • Adams, S.G. ve Gullotta T. (1989). Adolescent life experiences, New York: Brooks Cole Publishing Company.
  • Ashforth, B. E. ve Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1): 88-115.
  • Badolamenti, S., Biagioli, V., Zaghini, F., Caruso, R. ve Sili, A. (2018). Development and validation of emotional labour in nursing scale in Italy. La Medicina Del Lavoro, 109(6): 444.
  • Balducci, C., Avanzi, L. ve Fraccaroli, F. (2014). Emotional demands as a risk factor for mental distress among nurses. La Medicina Del Lavoro, 105(2): 100-108.
  • Barlett, J.E., Körtlik, J.W. ve Higgins, C.C. (2001). Organizational research: Determining appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1): 43-50.
  • Bartram, T. Casimir, G., Djurkovic, N., Leggat, S. G. ve Stanton, P. (2012). Do perceived high performance work systems influence the relationship between emotional labour, burnout and intention to leave? A study of Australian nurses. Journal of Advanced Nursing, 68(7): 1567-1578.
  • Basım, H. N. ve Beğenirbaş, M., (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Celal Bayar Üniversitesi İ.İ.B.F. Yönetim ve Ekonomi Dergisi, 19(1): 77-90.
  • Basım, H. N. ve Şeşen, H. (2006). Mesleki tükenmişlikte bazı demografik değişkenlerin etkisi: Kamuda bir araştırma. Ege Akademik Bakış Dergisi, 6 (2): 15-23.
  • Bono, J. E. ve Vey, M. A. (2005). 12 Toward understanding emotional management at work: A quantitative review of emotional labor research. Emotions in Organizational Behavior: 213-233.
  • Brislin, R. W. (1986). The wording and translation of research instruments. In J. W. Lonner, W. J. ve Berry (Ed.), Field Methods in Cross-Cultural Research (pp. 137–164). SAGE Publications, Inc.
  • Brotheridge, C. M. ve Lee, R. T. (2003). Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76(3): 365-379.
  • Cheung, F. Y. L. ve Tang, C. S. K. (2009). The influence of emotional intelligence and affectivity an emotional labor strategies at work. Journal of Individual Differences, 30(2): 75-86.
  • Cherniss, C. (1980). Professional burnout in human service organizations. New York: Praeger, 1980.
  • Çağlıyan, Y. (2007). Tükenmişlik sendromu ve iş doyumuna etkisi (Devlet ve vakıf üniversitelerindeki akademisyenlere yönelik alan araştırması. (Yayımlanmamış Yüksek Lisans Tezi). Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü), Kocaeli.
  • Chang, M. L. (2013). Toward a theoretical model to understand teacher emotions and teacher burnout in the context of student misbehavior: Appraisal, regulation and coping. Motivation and Emotion, 37: 799-817.
  • Çuhadaroğlu, F. (1986). Adolesanlarda benlik saygısı (Yayınlanmamış Tıpta Uzmanlık Tezi). Hacettepe Üniversitesi Tıp Fakültesi, Ankara.
  • Çukur, C. S. (2009). The development of the teacher emotional labor scale (TELS): Validity and reliability. Educational sciences: Theory and Practice, 9(2): 559-574.
  • Diefendoref, J.M., Croyle, M.H. ve R.H. Grosserand (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66: 339-357.
  • Diefendorff, J. M. ve Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24(8): 945-959.
  • Erickson, R. J. ve Grove, W. J. (2008). Emotional labor and health care. Sociology Compass, 2(2): 704-733. Erickson, R. J. ve Ritter, C. (2001). Emotional labor, burnout, and inauthenticity: Does gender matter? Social Psychology Quarterly, 146-163.
  • Fernández Guzmán, I., Fernández Márquez, M., Rabadán Anta, R., Navalón Vila, C. ve Martínez Espejo, M. (2012). Existe el Síndrome de Burnout en los Profesionales dela Salud de las Unidades de Hemodiálisis de la Región de Murcia? Enfermería Nefrológica, 15(1): 07-13.
  • Freudenberger, H. J. (1974). Staff burn‐out. Journal of Social Issues, 30(1): 159-165.
  • George, D. ve Mallery, P. (2019). IBM SPSS statistics 26 step by step: A simple guide and reference (16th ed.). Routledge. https://doi.org/10.4324/9780429056765
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1): 95.
  • Grandey, A. (2003). When the show must go on: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46: 86-96.
  • Gursoy, D., Boylu, Y. ve Avcı, U., (2011). Identifying the complex relationships among emotional labor and its correlates. International Journal of Hospitality Management, 30: 783-794.
  • Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford publications.
  • Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3): 513.
  • Hochschild, A. R. (2022). The managed heart. In working in America (pp. 40-48). Routledge.
  • Hochschild, A. (2003). The managed heart: Commercialization of human feeling. Berkeley Ca: University of California Press.
  • Humphrey, R. H., Pollack, J. M. ve Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2). 151-168.
  • Humphrey, R. H., Ashforth, B. E., ve Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36(6): 749-769.
  • Humphrey, N. M. (2023). Emotional labor and employee outcomes: A meta‐analysis. Public Administration, 101(2): 422-446.
  • Hu, L.-t. ve Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4):424-453.
  • Hu, H.H.S., Hu, H.Y. ve King, B. (2017). Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor. International Journal of Contemporary Hospitality Management, 29(7): 1793-1813.
  • Kaplan, N. ve Acar, O. K. (2023). Duygusal emek ve tükenmişlik: Hekimler üzerine nitel bir araştırma. İşletme Araştırmaları Dergisi, 15(3): 1647-1664.
  • Kernis, M. H. (2003). Toward a conceptualization of optimal self-esteem. Psychological Inquiry, 14(1): 1-26. Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. Journal International of Hospitality Management, 27: 151-161.
  • Kraft, U. (2006). Burned out. Scientific American Mind, 17(3): 28-33.
  • Lam, W. ve Chen, Z. (2012). When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory. International Journal of Hospitality Management, 31(1): 3-11.
  • Lee, Y. H. ve Chelladurai, P. (2016). Affectivity, emotional labor, emotional exhaustion, and emotional intelligence in coaching. Journal of Applied Sport Psychology, 28(2): 170-184.
  • Lee, L. ve Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management, 31(7): 2808-2826.
  • Leary, M. R. (1996). Self-Presentation: Impression management and interpersonal behavior. Boulder, CO: Westview.
  • Leary, M. R. (1999). Making sense of self-esteem. Current Directions in Psychological Science, 8(1): 32-35.
  • Leiter, M. P., Maslach, C. ve Frame, K. (2014). Burnout. The Encyclopedia of Clinical Psychology, 1-7.
  • Liu, Y., Prati, L. M., Perrewe, P. L. ve Ferris, G. R. (2008). The relationship between emotional resources and emotional labor: An exploratory study. Journal of Applied Social Psychology, 38(10): 2410-2439.
  • Liu, Y. ve Yang, J. (2006). Mechanisms linking climate for service and customer outcomes: The role of emotion. Journal of Foodservice Business Research, 9: 127–150.
  • Maslach, C., Schaufeli, W. B. ve Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1): 397-422.
  • Maslach, C. (2006). Understanding job burnout. Stress and quality of working life: Current Perspectives in Occupational Health, 37-51.
  • Mastracci, S. H. ve Adams, I. T. (2020). It's not cynicism, it’s emotional labor: Examining surface acting and use-of-force with evidence from the US. International Journal of Law, Crime and Justice, 61:100358.
  • Molero Jurado, M. D. M., Pérez-Fuentes, M. D. C., Gázquez Linares, J. J. ve Barragán Martín, A. B. (2018). Burnout in health professionals according to their self-esteem, social support and empathy profile. Frontiers in Psychology, 9: 424.
  • Morris, A. J. ve Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Journal, 21: 989-1010.
  • Navarro-González, D., Ayechu-Díaz, A. ve Huarte-Labiano, I. (2015). Prevalencia del Síndrome del Burnout y Factores Asociados a Dicho Síndrome en los Profesionales Sanitarios de Atención Primaria. Semergen-Medicina de Familia, 41(4): 191-198.
  • Rosenberg, M. (1965). Rosenberg self-esteem scale. Journal of Religion and Health.
  • Salvagioni, D. A. J., Melanda, F. N., Mesas, A. E., González, A. D., Gabani, F. L. ve Andrade, S. M. D. (2017). Physical, psychological and occupational consequences of job burnout: A systematic review of prospective studies. PloS One, 12(10): e0185781.
  • Schaufeli, W. B. ve Salanova, M. (2007). Efficacy or inefficacy, that's the question: Burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2): 177-196.
  • Smith, P. (1992). The Emotional Labour of Nursing. London, UK: Macmillan Press.
  • Theodosius, C., Koulouglioti, C., Kersten, P. ve Rosten, C. (2021). Collegial surface acting emotional labour, burnout and intention to leave in novice and pre‐retirement nurses in the United Kingdom: A cross‐sectional study. Nursing Open, 8(1): 463-472.
  • Schaufeli, W. B. ve Salanova, M. (2007). Efficacy or inefficacy, that’s the question: burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2): 177-196.
  • Wharton, A. S. (2009). The sociology of emotional labor. Annual Review of Sociology, 35: 147-165.
  • Yin, H., Huang, S. ve Chen, G. (2019). The relationships between teachers’ emotional labor and their burnout and satisfaction: A meta-analytic review. Educational Research Review, 28: 100283.
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There are 62 citations in total.

Details

Primary Language Turkish
Subjects Labor and Organisition Sociology
Journal Section Research Article
Authors

Muhammet Ali Çelebi 0000-0003-3892-1879

Cihan Bilen This is me 0009-0009-0934-3230

Publication Date March 20, 2024
Submission Date January 4, 2024
Acceptance Date March 12, 2024
Published in Issue Year 2024 Volume: 22 Issue: 52

Cite

APA Çelebi, M. A., & Bilen, C. (2024). Çalışanların Duygusal Emek Davranışlarının Tükenmişliğe Etkisi: Benlik Saygısının Düzenleyici Rolü. Yönetim Bilimleri Dergisi, 22(52), 629-655. https://doi.org/10.35408/comuybd.1414914
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Sayın Araştırmacı;

Dergimize gelen yoğun talep nedeniyle Ekim 2024 sayısı için öngörülen kontenjan dolmuştur, gönderilen makaleler ilerleyen sayılarda değerlendirilebilecektir. Bu hususa dikkat ederek yeni makale gönderimi yapmanızı rica ederiz.

Yönetim Bilimler Dergisi Özel Sayı Çağrısı
Yönetim Bilimleri Dergisi 2024 yılının Eylül ayında “Endüstri 4.0 ve Dijitalleşmenin Sosyal Bilimlerde Yansımaları” başlıklı bir özel sayı yayınlayacaktır.
Çanakkale Onsekiz Mart Üniversitesi Biga İktisadi ve İdari Bilimler Fakültesi tarafından 5-6 Temmuz 2024 tarihlerinde çevrimiçi olarak düzenlenecek olan 4. Uluslararası Sosyal Bilimler Konferansı’nda sunum gerçekleştiren yazarların dergi için ücret yatırmasına gerek olmayıp, dekont yerine Konferans Katılım Belgesini sisteme yüklemeleri yeterli olacaktır.
Gönderilen makalelerin derginin yazım kurallarına uygun olması ve DergiPark sistemi üzerinden sisteme yüklenmesi gerekmektedir. Özel sayı ana başlığı ile ilgisiz makaleler değerlendirmeye alınmayacaktır. Özel sayı için gönderilen makalelerin "Makalemi özel sayıya göndermek istiyorum" kutucuğu işaretlenerek sisteme yüklenmesi gerekmektedir. Özel sayı için gönderilmemiş makalelerin bu sayıya eklenmesi mümkün olmayacaktır.
Özel Sayı Çalışma Takvimi
Gönderim Başlangıcı: 15 Nisan 2024
Son Gönderim Tarihi: 15 Temmuz 2024
Özel Sayı Yayınlanma Tarihi: Eylül 2024

Dergimize göndereceğiniz çalışmalar linkte yer alan taslak dikkate alınarak hazırlanmalıdır. Çalışmanızı aktaracağınız taslak dergi yazım kurallarına göre düzenlenmiştir. Bu yüzden biçimlendirmeyi ve ana başlıkları değiştirmeden çalışmanızı bu taslağa aktarmanız gerekmektedir.
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